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A Safe Place

Hurricane Harvey forced countless people to evacuate their homes. One family (Jennifer, her husband, three kids, and dog) found themselves stranded on the third floor of a nearby parking garage in search of safety.

With roads to shelters untenable, Jennifer made a last-ditch effort to find a room at the nearby Four Points by Sheraton Houston Energy Corridor. When they arrived, they were soaked and frazzled, but as Jennifer shares, she could not have felt more welcome and cared for.

“The employees were so kind and generous to us. They got us checked in and we went up to the sixth floor where we felt somewhat safe. They all had such great attitudes though and served us all with such kindness.

The hotel was not originally pet friendly, but as more and more evacuees arrived with pets, the employees were kind enough to allow it. They started figuring out ways to serve meals and even had a movie night for the kids.

This beautiful hotel very quickly turned into a shelter. Everyone you talked to you in the lobby or in the elevators was in the same boat as us. People were frightened and in shock. My sweet four-year-old, Lucy, still calls the hotel her “safe place” and it was just that for all of us. I kept thanking the employees with tears in my eyes for what they were doing for us.

I have stayed in hotels like this before, but for my family it was a safe place—a home in a terrible storm. It was an experience we will never forget.”