The moment an associate puts on their name badge, they know their job extends beyond the walls of their property. A great example of this is from The Marriott Al Forsan, Abu Dhabi in Al Forsan, Abu Dhabi.
During a Marriott Gold Elite Members’ recent stay at the hotel, Girish noticed that there was a small tear on the guest’s blazer.
Girish asked the guest for permission and took the initiative to repair the blazer for him. Girish collected the blazer from the guest, and with great help from Salman, the hotel’s in-house tailor, the blazer was repaired and neatly placed in the guest’s room, free of charge. The guest was overjoyed with the exceptional customer service and quick action that these two associates took.
It is little moments like these that make a huge impact on Marriott International’s guests.
Thank you, Girish and Salman, for making the experiences of our guests better!