Welcome to Checking In, our feature that spotlights fascinating associates across the company and globe. Today, Heart of the House checks in with Alessandro A., Concierge at the JW Marriott Venice Resort & Spa. Alessandro was recently featured in the JW Marriott brand’s new marketing campaign,The JW Treatment.
HOTH: Putting aside the official job description, please describe what you do at the hotel?
Alessandro: I reach Isola delle Rose with my boat every day. Once I put on my uniform, I feel like an actor on stage. At the end of the day I leave all the stress on my “costume.” The best part of my job is sharing my 30 years of experience with my younger colleagues. They keep me young! I also love giving guests a “local experience” and fulfilling their requests whether it’s a problem with lost luggage at the airport or reserving a Lamborghini test drive.
Where are you from originally?
Alessandro: I was born in a Venice clinic called La Pietà. It’s a five minute walk to St. Mark’s Square. Currently, I live in Lido di Venezia, my city’s beachtown.
How did you get started in the hospitality industry?
Alessandro: After high school and one year in the military, I flew to London in 1986 to improve my English skills. I took language courses for two months and then applied to be a bellman at a hotel called Vanderbilt. I returned to Venice in 1987 and started my long career at the Excelsior in Lido Venice. I started as a valet and in 1991 became a concierge.
What do you love most about Venice?
Alessandro: It would be easy to say the architecture, the museums, the international atmosphere. But what I really love about my city is the water, the canals, the lagoon, the islands. I like to fish on my boat and share sunsets on the lagoon with my wife, Rosa.
What is one thing you suggest all first time visitors experience in Venice?
Alessandro: I like to suggest hiring a guide for two hours. They will give you tips to continue exploring on your own. I suggest visiting the Doge Palace and the St. Mark Basilica to understand the history of Venice. Rialto food market is great to see the local culture.
When you’re not working, how do you spend your free time?
Alessandro: With my family and friends. My wife Rosa is also my best friend. We swim three times a week. On Monday, our common day off, we always plan some excursion whether it’s mountain trekking or visiting an exhibition in a city nearby. Our children are 26 and 22 years old and they are always busy. That’s life, we taught them to fly away and explore. Rugby is my favorite sport. My friend and I organize an annual rugby tournament where six different nations compete.
Anything else you would like to add?
Alessandro: After 28 years at the Hotel Excelsior, I decided to start a new journey at the JW Marriott Venice. It was a major decision that’s been great for my career. I’ve been able to contribute to building a new hospitality experience in Venice. Our hotel stands out from the rest and I am proud to be a concierge at Isola delle Rose.