We’ve heard several stories about the great work properties have done to support Hurricane Harvey victims, but the best stories come straight from the customers. This story comes from Dr. Stephen W. McCanless, a visitor of the Fairfield Inn & Suites by Marriott Beaumont during the storm.
“I checked in to the [Fairfield Inn & Suites by Marriott Beaumont] on Monday, August 28, expecting a one-night stay since we were unable to get home due to Hurricane Harvey. Houston was flooded, Beaumont was flooded, and we could not get out. We ended up staying through Friday, September 1.
Throughout the week, we experienced a loss of power and water, floods entering the hotel, a power box exploding and catching fire on hotel grounds, loss of sewage services, and being isolated in a city we could not escape from to get home. All I can say is that if it had not been for the terrific staff at this Fairfield (Sherrie, Queen, Kiera, and the numerous others who were there) alongside us, there is no way we could have kept such a great spirit.
Your staff treated us and all other guests with great respect and dignity. They were right there with us as the waters rose, as the power failed, as the water quit running, and as we hauled trash cans of water up to rooms to flush toilets. The housekeeping staff was amazing as they continued to work and service rooms in total darkness, doing it all with smiles on their faces. I gave them a dozen donuts this morning to show my appreciation, but I feel as though I need to do more.
It was hard for us to finally get through the waters today, leave the hotel, and head home, but it was time. The many laughs we shared with Queen on the patio with no power will never be forgotten. The staff made us feel welcome and helped us get through one of the most heart-wrenching situations we have ever experienced.
Any time we pass through Beaumont and need a hotel, we will look no further than this Fairfield Inn. I already want to go back because I feel like we walked out on great friends.”