Heart of the House Heart of the House

Meet the people at the heart of our business

Never a Ridiculous Request

Aloft College Station

Every front desk receives its share of requests ranging from generic to bizarre. The one fielded by the team at Aloft College Station (owned by Lodging America LP and managed by Aimbridge Hospitality) definitely falls in the latter category. A guest checking in tweeted to @AloftHotels his specific request to have a framed photo of Bravo TV host, Andy Cohen, to greet him in his room. Chris from the Social Care and Crisis team viewed this request as the perfect surprise and delight opportunity and worked with the property to execute it. The guest loved the personalized attention, and so did a local College Station news outlet, who quoted the hotel’s director of sales as saying, “The front desk likes to have fun with our guests because the Alofts are very much a fun hotel. We try to make the accommodation and it looks like it worked out well for us.”

Tags: , , ,

Home
Check out these similar stories