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Newfound Loyalty

JW Marriott Hotel Hanoi

“If you take care of your associates, they’ll take care of your customers, and the customers will keep coming back again and again” is a well-known quote among Marriott associates. It’s a mantra to believe in and we love to see it come to life. Emma was a recent guest staying at the JW Marriott Hotel Hanoi, who raved about her stay at the hotel because of the attention and service the associates gave in fixing two of her souvenirs. Because of this service, she posted on social media that she has officially switched to “Team Marriott.”