Associates of Marriott International want guests to feel at home while staying at their hotel, particularly when celebrating special occasions.
The AC Hotel by Marriott in Miami Beach was expecting several guests from Nigeria to celebrate a birthday so associates Nicole and Ade wanted to bring a piece of their home country to their vacation. The associates researched traditional Nigerian sweet treats that they could present to the guests. To the guests’ surprise and delight, associates Nicole and Ashley personally delivered a dessert called “chin chin” complete with green and white ribbon to represent the Nigerian flag. Associates also added a special birthday greeting as a pop-up message on their TV.
This is just one example of how associates of Marriott International go above and beyond to make their guests’ stay extraordinary.