Sheraton’s new #GoBeyond campaign highlights the actions of associates who go above and beyond for their customers and their colleagues. The sixth campaign features Jerry Seru, a steward of Sheraton Resort & Spa, Tokoriki Island, Fiji.
For the Food and Beverage team on Takoriki Island, getting food and supplies onto the island is quite the difficult task. With no loading dock at the resort, all food, guest supplies, laundry, tools, and equipment are unloaded by a human supply chain. The team unloads the supplies from the back of an inbound boat, carries them up the dunes, and loads them back onto a truck. Jerry Seru, a steward at the property, is part of the receiving team on the island. His ambition and dedication have made him a stand-out associate at the resort. Without his hard work and emphasis on teamwork, the guests wouldn’t have the things they need for a comfortable stay. This is what Jerry has to say about going beyond:
“The reasons I push myself during receiving is because I like to lead by example, and the more I push, the easier the work is for my team. The most important part of receiving is making sure all the members of the team are working together so the chain is not broken. The items are often delivered during peak operating hours, so I try to ensure the operations staff are not disturbed so they can continue to serve the guests, which makes the guest happy. That’s what Fiji is all about: making guests happy. These duties have made me more independent. Ultimately, I would like to continue developing to reach a higher potential so I can support myself and my family. I love working in the restaurant, especially in the kitchen, and one day I would like to be a chef at a resort. One of my favorite areas of the island is the helipad. When I am up there, I have a quiet place to think about myself, my future and how I can improve myself and the resort to make it a better experience for guests.”