Losing a stuffed animal is a traumatic experience for any young child. Fortunately for some lucky children staying at the Residence Inn Central Park, owned by G. Holdings and managed by Interstate Hotels and Resorts, their story had a happy ending.
Luisa, a housekeeper at the property, had met the family during their stay and noticed two stuffed animals left behind upon their departure. She reported it to Loss Prevention Director William Rodriguez, but her job didn’t end there. Before sending the stuffed animals back to the children, William and Luisa had a little fun in the form of a photo shoot.
They photographed the animals at several locations around the property, including the front desk, dining area, and inside William’s office. They printed the photos and included them in a package back to the family, adding another “special guest” to the package.
When the kids received the package, they not only had their animals back, but they had “Lambie” the lamb—mascot of Interstate Hotels & Resorts—to play with too. The guest reported back shortly after she received package that, “You should see the smiles on my children’s faces.” They also lauded the work of William and Luisa in a touching Facebook post.