Associates of Marriott International want guests to feel taken care of while staying at their hotels. A guest informed associates of the Marriott Hotel Al Forsan in Abu Dhabi that his wife would be celebrating a birthday while staying at the hotel. Associates also learned that she would be undergoing surgery during their stay. Associate Paulo created a special card wishing her a happy birthday and good luck with her surgery. Associates also sent her a delicious cake with water bottles to help her recover.
Both guests were so thankful for the care that the associates put into their stay. This is one of many examples of how associates of Marriott International put in the extra effort to ensure guests are taken care of during their stay.