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When Guests are Family

Residence Inn by Marriott San José Escazú

A family from Nicaragua stayed at the Residence Inn by Marriott San José Escazú for two weeks when they sought medical help and surgery for their 8-month old son, Kenner. It wasn’t long before the associates felt like he was part of their family, and for Kenner’s family to feel like the associates were part of their’s. Associates would stop by the room to play with Kenner, Chef Jose prepared special menus and adjusted the kitchen hours for the family, and the Housekeeping team, especially one named Fanny, offered a warm embrace and strong, comforting words when they ultimately received bad news from the doctors. Everyone was sad to see them leave, but all the associates were able to give Kenner a baby stroller as a departing gift.

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