Meet the people at the heart of our business

About This Site

What is ‘Heart of the House?’
What are ‘Heart of the House’ stories about?
Now that Marriott has acquired Starwood Hotels & Resorts Worldwide, will Heart of the House feature associates from its new family of brands?
Who can submit a story?
How long should my story be?
What happens after I submit my story?
What makes a great photo?
What makes a great video?
How can I recommend a Marriott International associate for ‘Checking In?’
How can I delete a story that I submitted?
Anything I should not include in my story?

What is ‘Heart of the House?’

At Marriott International, we talk about the ‘Heart of the House’ a lot. It is a way of referring to the people who serve our guests every day. They are the “heartbeat” of our business, bringing our culture of service to guests and our communities to life. We created this site to recognize them for all that they do, both at our hotels and in the communities they serve, by telling their stories.

What are ‘Heart of the House’ stories about?

‘Heart of the House’ is a home for stories about exceptional guest service and community service by people working at Marriott’s managed and franchised hotels.

Now that Marriott has acquired Starwood Hotels & Resorts Worldwide, will Heart of the House feature associates from its new family of brands?

Absolutely. We are excited to welcome our new associates and look forward to spotlighting their stories. In fact, we’ve already met Tita, Nelson and Roberto, and know there are so many other associates across the globe with incredible stories to tell.

Who can submit a story?

Anyone can submit a story, including Marriott International’s associates, the employees of our franchisees and our guests. Just complete the online submission form.

If you are a guest with a question or concern about your hotel experience, please contact Customer Care for the most timely response.

Our editorial board has the right to refuse to post or remove any story that we believe violates our Terms of Use.

How can I recommend a Marriott International associate for ‘Checking In?’

We have some very talented people working at our hotels, so we created a monthly Q&A series called ‘Checking In’ to get to know some of them on a personal level. We like to showcase associates who came up with a new idea that made a big difference, went above and beyond for a guest, or has a unique role at a hotel that might surprise people. If you’re interested in telling your story as part of the ‘Checking In’ series or know someone who is, email us at stories@marriott.com.