What is ‘Heart of the House?’
What are ‘Heart of the House’ stories about?
Who can submit a story?

What is ‘Heart of the House?’

At Marriott International, we talk about the ‘Heart of the House’ a lot. It is a way of referring to the people who serve our guests every day. They are the “heartbeat” of our business, bringing our culture of service to guests and our communities to life. We created this site to recognize them for all that they do, both at our hotels and in the communities they serve, by telling their stories.

What are ‘Heart of the House’ stories about?

‘Heart of the House’ is a home for stories about exceptional guest service and community service by people working at Marriott’s managed and franchised hotels.

Who can submit a story?

Marriott International’s associates and the employees of our franchisees can submit a story. Associates and franchisees can learn more and access the submission form on MGS.

If you are a guest with a question or concern about your hotel experience, please contact Customer Care for the most timely response.

Our editorial board has the right to refuse to post or remove any story that we believe violates our Terms of Use.