Meet the people at the heart of our business

Submit Your Story

At Marriott International, we talk about the 'Heart of the House' a lot. It is a way of referring to the people who serve our guests every day. They are the "heartbeat" of our company, bringing our culture and core values to life.

Those who work at Marriott International properties submit stories and photos to the Heart of House website to share, and to be recognized for all that they do, both at our hotels and in the communities they serve.

Who can submit a story?

Marriott International’s associates and the employees of our franchisees can submit a story. Associates and franchisees can learn more and access the submission form on MGS.

If you are a guest with a question or concern about your hotel experience, please contact Customer Care for the most timely response.

Our editorial board has the right to refuse to post or remove any story that we believe violates our Terms of Use.